Terms of service

Last Updated: [11-oct-2026]

1. Introduction and Acceptance of Terms

Welcome to [STORE NAME]. These Terms of Service (“Terms”) govern your access to and use of [WEBSITE URL], including browsing our website, purchasing products and using the services we provide.

The website is operated by [LEGAL BUSINESS NAME / STORE OWNER NAME], located at [BUSINESS ADDRESS], India.

By accessing our website or placing an order, you agree to these Terms and our applicable Privacy Policy, Shipping Policy and Return and Refund Policy. Please read them carefully before making a purchase.

If you do not agree with these Terms, please discontinue using our website.

2. Account Terms

You may be able to create a customer account to access certain features, view order history or manage your personal details.

You agree to provide accurate, complete and current information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorised access.

You must not use another person's account without permission, impersonate another person or provide false information to obtain products or services.

Our store is intended for people legally capable of entering into the relevant transactions. If you are below the age required to enter into a binding contract under applicable Indian law, you may use the store or place an order only with the involvement and permission of a parent or legal guardian, as applicable.

We may restrict or suspend account access where reasonably necessary to address fraud, security concerns, unlawful activity or violations of these Terms. Any such action will remain subject to applicable law and consumer rights.

3. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, images, colours, specifications, dimensions, prices and other relevant details.

Product colours and appearance may vary slightly due to screen settings, lighting, photography or manufacturing variations. Such differences do not excuse a material mismatch between the product advertised and the product supplied.

Product availability may change without notice. We reserve the right to update product information, discontinue products or correct genuine listing errors, subject to applicable law and any orders already accepted.

If a product received is materially different from its description, defective or otherwise covered by applicable consumer protections, please contact us using the details provided below.

4. Pricing, Taxes and Payments

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

The price applicable to an order will be the price displayed at checkout when the order is placed, subject to genuine errors and applicable law. Any applicable taxes, delivery charges or other mandatory fees will be disclosed as required before the order is completed.

We may offer payment methods such as prepaid online payments or Cash on Delivery (COD), depending on availability and eligibility. Payment transactions may be processed by third-party payment providers and will be subject to their terms and security procedures.

You agree to provide accurate payment and billing information and to use only payment methods you are authorised to use.

If a payment fails, is declined or cannot be verified, we may delay processing or decline the order. We will not charge you for an order that has not been validly processed, except for any amount properly due under applicable law.

We may correct pricing or listing errors and contact you if an error affects your order. If an order cannot be fulfilled at the correct price, we will provide an appropriate resolution, including cancellation and refund where applicable.

5. Order Placement and Acceptance

Placing an order constitutes an offer to purchase the selected products in accordance with these Terms. An automated order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

An order may require verification of payment, stock availability, delivery details or other relevant information before acceptance and fulfilment.

We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, a material listing or pricing error has occurred, payment cannot be verified, or fraud or misuse is reasonably suspected. Such action will be taken subject to applicable law.

If we cancel an order after receiving payment, we will initiate the applicable refund within [REFUND PROCESSING TIME] using the original payment method where reasonably possible, subject to the payment provider's processing timelines and applicable law.

You should review your order details carefully before completing checkout. If you need to request a change or cancellation, contact us as soon as possible. Changes cannot be guaranteed once an order has been processed or dispatched, but your statutory rights remain unaffected.

6. Shipping and Delivery

We currently ship to [DELIVERY AREAS / COUNTRIES]. Available destinations and delivery options will be displayed during checkout or communicated before purchase where required.

Orders are generally processed within [ORDER PROCESSING TIME] business days. Estimated delivery is [ESTIMATED DELIVERY TIME] business days after dispatch, depending on the destination, courier service and other circumstances.

Delivery timelines are estimates unless expressly stated otherwise. Delays may occur due to courier operations, weather, public holidays, address issues, regulatory checks or other events outside our reasonable control.

Customers are responsible for providing an accurate shipping address and reachable contact details. If delivery fails because the information provided is incorrect or the recipient is unavailable, we may coordinate redelivery or return-to-sender arrangements with the courier, subject to applicable law and the disclosed shipping policy.

If your order is delayed, lost, damaged in transit or marked delivered but not received, please contact us at [EMAIL ADDRESS] with your order number. We will investigate with the relevant delivery partner and work towards an appropriate resolution.

Nothing in this section removes any consumer rights or remedies available under applicable Indian law.

7. Returns, Refunds, Exchanges and Cancellations

Our Return and Refund Policy explains the process, eligibility requirements and applicable timelines for returns, refunds, exchanges and cancellations. Please review it before placing an order.

To request a return, refund, exchange or cancellation, contact [EMAIL ADDRESS] with your order number and a description of the issue.

Products may be subject to reasonable return conditions, such as being unused and returned with their original packaging, where appropriate and lawful. Certain products may have specific return requirements disclosed on their product pages or in the applicable policy.

Any exclusions or restrictions will be applied in accordance with applicable law. Nothing in these Terms limits remedies that customers are legally entitled to for defective, damaged, misdescribed or incorrectly supplied products, or other circumstances where a remedy is required by law.

Approved refunds will generally be initiated within [REFUND PROCESSING TIME]. The time taken for the amount to appear in your account may depend on your bank or payment provider.

Any disclosed return shipping charges, cancellation charges or other applicable costs must be consistent with our published policies and applicable law.

8. Prohibited Uses

You agree not to use our website or services:

- For any unlawful, fraudulent or deceptive purpose.

- To violate applicable laws, regulations or the rights of others.

- To submit false orders, fraudulent payment details or misleading account information.

- To interfere with website security, availability or normal operation.

- To attempt unauthorised access to our systems, accounts or customer information.

- To upload malicious code or engage in activities intended to disrupt our website.

- To copy, reproduce, distribute or commercially exploit our website content, branding, images or materials without permission, except as permitted by law.

- To misuse promotions, discounts, customer support channels or other store features.

We may investigate suspected misuse and take proportionate action, including restricting access or cancelling affected orders where lawful.

9. Intellectual Property

Unless otherwise indicated, the website's branding, logos, text, graphics, photographs, design elements and other original content are owned by or licensed to [STORE NAME] and are protected by applicable intellectual property laws.

You may access and use this content for personal, non-commercial shopping purposes. You must not reproduce, modify, distribute or commercially use our protected content without prior written permission, except where permitted by law.

Product names, logos and other materials belonging to third parties remain the property of their respective owners.

10. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment gateways, shipping providers, analytics tools and external websites.

We do not control independent third-party services and are not responsible for their separate terms or privacy practices. Your use of such services may be subject to their own terms and policies.

We will remain responsible for obligations that applicable law places on us in relation to our own store, transactions and representations.

11. Limitation of Liability

To the extent permitted by applicable law, [STORE NAME] will not be liable for indirect or consequential losses arising from the use of our website where such liability can lawfully be excluded.

We do not guarantee that our website will always be uninterrupted, error-free or available at every moment. We will take reasonable steps to maintain its operation and address technical issues.

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted under Indian law, including applicable consumer rights and remedies relating to defective products, deficient services, misleading representations or other legally protected claims.

Where a limitation of liability is legally permitted, it will apply only to the extent allowed by the circumstances and applicable law.

12. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims directly arising from your unlawful use of our website, your fraud or your material violation of these Terms.

This provision does not require you to indemnify us for our own unlawful conduct, negligence where liability cannot be excluded, or any other liability that cannot legally be transferred to you.

13. Privacy and Personal Information

Our collection and use of personal information are explained in our Privacy Policy.

By using our website, you acknowledge that you have been provided access to that policy. Where consent is legally required for particular processing activities, we will obtain it as required by applicable law.

Please review our Privacy Policy for details about the information we collect, how it is used, relevant third-party service providers, retention practices and available privacy rights.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, business operations, website features or applicable law.

The latest version will be published on this page with an updated “Last Updated” date. Changes will apply from the date stated in the updated Terms or as otherwise required by law.

Changes will not remove rights that customers have already acquired under applicable law. Where required, we will provide notice or obtain consent before applying a change.

We encourage customers to review these Terms periodically.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of consumer commissions or other authorities, disputes arising from these Terms may be brought before the competent courts at [CITY, STATE, INDIA], to the extent those courts have lawful jurisdiction.

Nothing in this section prevents a consumer from exercising a right to approach a competent consumer commission, regulator or other forum where permitted by applicable law.

16. Contact Information and Grievances

For questions, complaints, order-related concerns or requests relating to these Terms, please contact us:

Store Name: [STORE NAME]

Legal Business Name: [LEGAL BUSINESS NAME]

Website: [WEBSITE URL]

Email Address: [EMAIL ADDRESS]

Phone Number: [PHONE NUMBER]

Business Address: [BUSINESS ADDRESS]

Grievance Contact / Officer: [NAME OR DESIGNATION, IF APPLICABLE]

Grievance Email: [GRIEVANCE EMAIL ADDRESS]

We will review complaints and respond within the period required by applicable law.

Thank you for shopping with [STORE NAME]. We appreciate your trust and aim to provide a clear, reliable and customer-focused shopping experience.