Refund policy

Return and Refund Policy

Last Updated: October 11, 2026

At Stylesthetic, customer satisfaction matters to us. This policy explains when products can be returned, how refunds are processed, and what to do if an item arrives damaged or defective.

1. Return Eligibility

You may request a return if:

  • The product is unused and in its original condition.
  • The product includes its original packaging, tags, accessories, and other supplied items, where applicable.
  • You provide your order number or proof of purchase.
  • Your return request is submitted within the applicable return period.

Products that are damaged, defective, incorrect, or materially different from their description may qualify for a return or another appropriate resolution under applicable law.

All requests will be reviewed fairly, and we will not unreasonably refuse a valid claim.

2. Return Timeframe

You may request a return within [X DAYS] of receiving your order.

To initiate a return, email stylesthetic.ind@gmail.com with your order number, product name, and reason for the return.

For damaged, defective, or incorrect products, contact us within [X DAYS] of delivery and include photographs or other supporting information where reasonably possible.

Requests submitted outside the applicable timeframe may not be accepted unless required by law or otherwise approved by Stylesthetic.

3. Refund Process and Timing

Once your return request is approved, we will provide instructions for returning the product, if required.

After receiving the returned product, we will inspect it where appropriate and notify you of the outcome.

If your refund is approved:

  • Refund Method: Refunds will generally be issued to the original payment method. For Cash on Delivery orders, we may request valid bank account or other payment details.
  • Refund Processing Time: Approved refunds will be initiated within [REFUND PROCESSING TIME].
  • Bank Processing Time: After initiation, the amount may take an additional [BANK PROCESSING TIME] to appear in your account, depending on your bank or payment provider.

We will share relevant refund updates through [EMAIL / SMS / WHATSAPP].

If a refund is denied, we will explain the reason. Nothing in this policy limits remedies required under applicable law.

4. Exchange Policy

Exchanges are available for eligible products, subject to stock availability.

You may request an exchange for:

  • A different size or colour, where available.
  • A replacement for an incorrect, damaged, or defective item.
  • Another eligible product, if approved by Stylesthetic.

To request an exchange, contact stylesthetic.ind@gmail.com within [X DAYS] of delivery.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund, as applicable.

Exchange shipping charges, if any, will be communicated before the exchange is arranged. We will not charge customers for return shipping or replacement delivery where the issue is attributable to our error, subject to applicable law.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  1. Email stylesthetic.ind@gmail.com within [X DAYS] of delivery.
  2. Include your order number and a description of the issue.
  3. Attach clear photographs or a short video showing the issue, where reasonably possible.
  4. Follow the return or replacement instructions provided by our support team.

After reviewing your claim, we will offer an appropriate resolution, which may include a replacement, exchange, repair where appropriate, or refund, depending on the circumstances and applicable law.

For verified issues caused by an incorrect shipment, damage, or a product defect, Stylesthetic will cover reasonable return shipping costs where applicable.

Please retain the product and its packaging until your request has been reviewed, if safe and practical.

6. Non-Returnable Items

The following items may be excluded from returns for change of mind, where permitted by applicable law:

  • Personalised or custom-made products.
  • Products clearly marked as final sale or non-returnable before purchase.
  • Products used, altered, or damaged after delivery by the customer.
  • Products with missing essential components or packaging where their absence prevents a valid return under this policy.
  • Other products specifically identified as non-returnable on the product page before purchase.

These exclusions do not remove remedies available for defective, damaged, incorrect, misrepresented, or legally non-compliant products. Applicable consumer protection rights prevail over conflicting terms.

7. Return Shipping Costs

Return shipping costs depend on the reason for the return.

  • Damaged, defective, or incorrect product: Stylesthetic will cover reasonable return shipping costs where the issue is our responsibility.
  • Change of mind, size preference, or colour preference: The customer may be responsible for return shipping costs under [RETURN SHIPPING COST POLICY], provided this is disclosed before purchase and permitted by law.
  • Exchange requests: Applicable shipping charges will be communicated before the exchange is confirmed.

Contact us before sending a product back. Returns sent without prior instructions may take longer to process.

Do not send products to the address printed on the parcel unless our support team confirms it is the correct return address.

8. Order Cancellations

If you wish to cancel an order, contact stylesthetic.ind@gmail.com as soon as possible.

Orders may be cancelled before dispatch, subject to order status and applicable law. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process may need to be followed.

If a cancellation is approved for a prepaid order, the refund will be processed within [REFUND PROCESSING TIME], with additional time potentially required by the payment provider.

9. Refund Exceptions and Limitations

Refunds will not normally be issued for a change of mind on products that are not eligible for return under this policy, provided the restriction was disclosed before purchase and is lawful.

We may decline requests where the product does not meet the applicable eligibility criteria. However, we will review claims fairly and will not use this policy to avoid obligations under applicable consumer protection laws.

All statutory rights and remedies available to customers remain unaffected.

10. Contact Us

Store Name: Stylesthetic
Email: stylesthetic.ind@gmail.com
Phone: [PHONE NUMBER, IF APPLICABLE]
Business Address: [BUSINESS ADDRESS, IF APPLICABLE]

Please include your order number in all communications so that we can assist you efficiently.

Thank you for shopping with Stylesthetic. We appreciate your trust and will do our best to resolve eligible concerns fairly and promptly.